> For the complete documentation index, see [llms.txt](https://docs.sollumz.org/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sollumz.org/support/getting-help.md).

# Getting Help

If you have any questions, feel free to ask on our [Discord](https://discord.gg/sollumz) server. Please use the "[help](https://discord.com/channels/899043946142003240/1124818456022356039)" channel.

### Before asking

Helpers are taking time out of their day to help you, so please make an effort to provide as much detail as possible in your post. See the pinned post "[How to ask questions](https://discord.com/channels/899043946142003240/1124854088601972807)" for guidelines on how to ask questions.

{% hint style="info" %}
Common sense is a must. Please check that you haven't done anything basic wrong, such as installation, misunderstanding about 3D formats, wrong Blender version, etc.
{% endhint %}

{% hint style="info" %}
Make sure your question has not been asked before. Use the search function on our Discord server to find information about your problem.
{% endhint %}

{% hint style="info" %}
If you have zero experience using Blender, learn the basics before asking anything.
{% endhint %}

{% hint style="info" %}
Check FAQ section to look across the most asked questions.
{% endhint %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://docs.sollumz.org/support/getting-help.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.